Cancellation Policy

Cancellation Policy

At Shamirik Smart Electronics, we understand that sometimes circumstances change, and you may need to cancel your order. We aim to make the cancellation process as smooth and transparent as possible. Please review the following guidelines to understand our Cancellation Policy.

Cancellation Timeframe

  • For orders placed on our website or mobile app, you can request a cancellation within 2 hours of placing the order. This allows you some flexibility in case you change your mind or made an unintended purchase.

Cancellation Procedure

To cancel an order, follow these simple steps:

  1. Log in to your account on our website or mobile app.
  2. Go to the "My Orders" section to view your order history.
  3. Locate the specific order you wish to cancel and click on the "Cancel" button.
  4. Follow the on-screen prompts to complete the cancellation request.

Cancellation Eligibility

Please note that not all orders are eligible for cancellation. Orders that have already been processed, shipped, or are in transit cannot be canceled. In such cases, we recommend you consider our return and refund policy, which can be found in our FAQ section.

Refund Process

If your cancellation request is approved and the order meets the cancellation criteria, we will initiate a refund according to our refund policy. The refund will be processed using the original payment method you used when placing the order. Please allow some time for the refund to reflect in your account, as processing times may vary depending on your payment provider.

Contact Us

If you have any questions or concerns about our Cancellation Policy, please do not hesitate to reach out to our customer support team through our "Contact Us" page on the website or mobile app. We are here to assist you and provide guidance on any cancellation-related inquiries.

At Shamirik Smart Electronics, we are committed to ensuring your satisfaction and making your shopping experience as convenient as possible. While we strive to accommodate your cancellation requests within the specified timeframe, we encourage you to review your order carefully before confirming it to minimize the need for cancellations.

Thank you for choosing Shamirik Smart Electronics as your trusted electronic products provider in Tanzania.