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Refund Policy
At Shamirik Smart Electronics, we aim to provide you with high-quality electronic products and a seamless shopping experience. However, we understand that there may be situations in which you need a refund. Our Refund Policy outlines the guidelines for processing refunds. Please read the following to understand how we handle refunds.
Eligibility for Refunds
You are eligible for a refund under the following circumstances:
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Defective or Damaged Products: If you receive a product that is defective, damaged, or not in working order, and we are unable to offer a replacement, you will be eligible for a refund.
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Wrong Product: If you receive the wrong product, not as described on our website or mobile app, and a suitable replacement is unavailable, you will be eligible for a refund.
Refund Request Timeframe
To be eligible for a refund, you must initiate the refund request within 2 days of receiving your order. Please contact us promptly if you encounter any issues with your purchase.
Refund Procedure
To request a refund, please follow these steps:
- Log in to your account on our website or mobile app.
- Navigate to the "My Orders" section to view your order history.
- Locate the specific order with the item for which you wish to request a refund and click on the "Refund" button.
- Follow the on-screen instructions to complete the refund request.
Refund Conditions
- The product must be in its original condition, with all accessories, packaging, and tags intact.
- Proof of purchase, such as the order confirmation, is required for processing your refund.
Refund Process
Once we receive your refund request and confirm its eligibility, we will initiate the refund process. The refund will be issued using the original payment method you used when placing the order. Please allow time for the refund to reflect in your account, as processing times may vary depending on your payment provider.
Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please do not hesitate to reach out to our customer support team through our "Contact Us" page on the website or mobile app. We are here to provide guidance and address any refund-related inquiries.
Shamirik Smart Electronics is committed to ensuring your satisfaction, and our Refund Policy is designed to make the refund process as smooth and customer-friendly as possible. Your trust in our products and services is greatly appreciated, and we are dedicated to resolving any issues you may encounter with your orders.
