Return Policy

At Shamirik Smart Electronics, we want you to be completely satisfied with your purchase. However, we understand that sometimes returns are necessary. We've designed a clear and straightforward Return Policy to guide you through the process. Please read the following guidelines to understand how returns work with us.

Eligibility for Returns

You are eligible to request a return under the following circumstances:

1. Defective or Damaged Products: If you receive a product that is defective, damaged, or not in working order, please contact us within 2 days of receiving your order.

2. Wrong Product: If you receive the wrong product, not as described on our website or mobile app, we will assist you in returning the item.

Return Timeframe

To be eligible for a return, you must initiate the return request within 2 days of receiving your order. Please make sure to contact us promptly if you encounter any issues with your purchase.

Return Procedure

To request a return, please follow these steps:

1. Log in to your account on our website or mobile app.
2. Navigate to the "My Orders" section to view your order history.
3. Locate the specific order with the item you wish to return and click on the "Return" button.
4. Follow the on-screen instructions to complete the return request.

Return Conditions

• The product must be in its original condition, with all accessories, packaging, and tags intact.
• Proof of purchase, such as the order confirmation, is required for processing your return.

Refund Process

Upon receiving your return request and confirming its eligibility, we will initiate the refund process. The refund will be issued using the original payment method you used when placing the order. Please allow time for the refund to reflect in your account, as processing times may vary depending on your payment provider.

Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return request, please don't hesitate to reach out to our customer support team through our "Contact Us" page on the website or mobile app. We are here to provide guidance and address any return-related inquiries.

Shamirik Smart Electronics is dedicated to ensuring your satisfaction, and our Return Policy is designed to make the return process as seamless and customer-friendly as possible. We appreciate your business and are committed to resolving any issues you may encounter with your orders.